Terms and Conditions of Sale (T&Cs)
Last updated: [01/16/2024]
Welcome to Metroshop, your online store! Please read these Terms and Conditions of Sale (T&Cs) carefully before placing an order on our website.
By placing an order on Metroshop, you fully accept these T&Cs.
1. Products
The products offered for sale on Metroshop are described on our website with the most accurate information possible. However, errors or omissions may occur, and Metroshop cannot be held responsible for such errors.
2. Orders
Any order placed on Metroshop implies full acceptance of these T&Cs. Once your order is confirmed, you will receive an email confirmation. The order will be processed once the payment is received.
3. Prices
The prices displayed on our website are in [currency], including all taxes (TTC), excluding shipping fees. Metroshop reserves the right to change prices at any time, but the prices applied are those valid at the time of the order.
4. Payment
Payment can be made by credit card, PayPal, or any other payment method indicated on the site. All transactions are secured.
Payment must be made in full before the products are shipped. In case of payment refusal or order cancellation, Metroshop reserves the right to suspend or cancel the order.
5. Shipping
Products are delivered to the address provided by the customer during the order process. Metroshop offers free shipping on all orders, regardless of destination or order amount, unless otherwise specified during special promotions or specific conditions.
Delivery times vary depending on the destination and the chosen shipping method. Once your order is shipped, you will receive an email notification with tracking information.
The risks associated with the products are transferred to the customer upon receipt of the goods.
6. Right of Withdrawal
In accordance with applicable law, you have a 14-day period from the receipt of your order to exercise your right of withdrawal without having to provide any justification.
To exercise this right, please inform us in writing (via email or mail) of your decision to withdraw and return the products in their original condition (unused, undamaged, and in their original packaging) at your own expense. A refund will be issued within 14 days of receiving the returned products.
7. Warranty
All products benefit from the legal warranty of conformity and the warranty against hidden defects. If you discover a defect or non-compliance with the product, you can return it according to our return procedures and request either a refund or exchange.
8. Liability
Metroshop cannot be held liable for any indirect damages arising from the use of its products or the website (data loss, loss of profit, etc.). Our liability is limited to the amount of the order.
9. Privacy and Data Protection
We respect your privacy. The information collected during your order is necessary to process your purchases. We commit to never selling or disclosing your personal information to third parties. For more details, please refer to our Privacy Policy.
10. Intellectual Property
All elements on the Metroshop website (texts, images, logos, etc.) are protected by intellectual property rights and are the exclusive property of Metroshop. Any unauthorized reproduction or use of these elements is strictly prohibited.
11. Force Majeure
Metroshop cannot be held liable for delays or failure to perform its obligations due to an event of force majeure (strike, natural disaster, etc.).
12. Amendments to T&Cs
Metroshop reserves the right to modify these T&Cs at any time. The applicable terms are those in effect at the time of the order.
13. Governing Law and Dispute Resolution
These T&Cs are governed by the laws of [usa]. In case of a dispute, both parties agree to seek an amicable solution. Failing this, the dispute will be submitted to the competent courts.
14. Contact
For any questions regarding your order or our products, you can contact us at:
- Email: [pdgedouard@metroshop.store]
- Phone: 6452009852