Last Updated: [01/16/2024]
At Metroshop, we aim to provide a seamless and efficient shopping experience. Our shipping policy is designed to keep you informed about how we deliver your orders and what to expect during the shipping process.
1. Free Shipping to the USA
We are pleased to offer free shipping on all orders within the United States. No minimum purchase is required to qualify for free shipping, and the offer applies to all products on our website.
2. Order Processing
Once your order is placed, it will be processed within 1-2 business days. During peak times or holidays, processing may take longer, but we will notify you via email if there are any delays.
Orders placed on weekends or holidays will be processed on the next available business day.
3. Shipping Methods
We offer several shipping methods to deliver your order to you as quickly as possible. All domestic orders within the USA will be shipped via standard delivery, which usually takes between 3 to 7 business days, depending on your location.
For faster delivery options (e.g., expedited shipping), please check during checkout for available choices and associated costs.
4. Tracking Your Order
Once your order has shipped, you will receive an email notification with tracking information. You can track your order directly from the courier’s website to get real-time updates on its status.
5. Shipping Restrictions
Currently, we only offer free shipping to addresses within the United States. We do not ship to international addresses at this time.
6. Damaged or Lost Items
While we make every effort to ensure that your order arrives in perfect condition, if your package is damaged or lost in transit, please contact our customer service team at [email@metroshop.com] within 7 days of receiving the order. We will investigate the issue and offer a solution, whether it’s a replacement or refund.
7. Shipping Delays
Occasionally, unforeseen circumstances such as weather conditions, holidays, or logistical issues may cause shipping delays. While we will do our best to keep you informed, Metroshop cannot be held responsible for delays caused by the shipping carrier or external factors.
8. Contact Us
If you have any questions regarding your shipping, delivery times, or need assistance, please contact us at:
- Email: [pdgedouard@metroshop.store]
- Phone: 6452009852]